WireTree
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AMC

Annual Maintenance Service

Wiretree (Pvt) Ltd offers an annual maintenance service (AMC) for computers, laptops, and printers. The AMC service includes solutions for maintenance issues and regular preventive check-ups to keep devices in excellent condition. The Pro package ensures dedicated support and proactive measures to prevent breakdowns throughout the one-year service agreement. The company prioritizes transparency and seeks explicit consent before replacing faulty components. Corporate clients can benefit from cost-effective subscription rates for Computer AMC, guaranteeing top-notch service at a reasonable price.

Shadule AMC
Shadule Maintenance

Scheduled Maintenance Services


The AMC service provider ensures scheduled and regular checkups for your computer systems, reducing the chances of unforeseen damage or system failures. This proactive approach helps prevent potential losses and maintains your company's reputation for reliability. Annual Maintenance Contract (AMC) represents an agreement between a maintenance provider and a service consumer, offering security for all IT services and computer equipment, including printers, desktops, laptops, and more.

AMC Providers

Compared to Other AMC Providers in Sri Lanka


Every client receives a dedicated AMC account manager to address all IT inquiries, from tracking requests and engineer deployments to billing and negotiations. Our account manager collaborates closely with you, aiming to comprehend your future infrastructure enhancement needs. We pride ourselves on our transparent business practices and our unique approach to client collaboration, fostering lasting partnerships. In addition to providing real-time updates and swift customer support, we also introduce advanced tech solutions to help cut down IT infrastructure expenses.

  • We ensure prompt delivery of products and services to our clients.
  • Serves as the primary contact for designated clients.
  • Regular in-person quarterly meetings.
AMC

Access Professional Solutions for a Range of Computer Issues through Our AMC Services


With over 10 years of expertise and strong ties with distributors and wholesalers throughout Sri Lanka, we've become a prominent figure in terms of parts accessibility.At WireTree,we cater to Sri Lanka-based businesses of every scale, delivering top-tier IT services, including the esteemed Computer Annual Maintenance Contract (AMC) services. Our team, rich in experience and expertise, guarantees premium IT services at cost-effective rates, solidifying our reputation as the premier AMC service provider in the area. Our computer AMC services include active hardware, software, and network maintenance as well as regular maintenance, ongoing monitoring, and professional troubleshooting. Additionally, the reliability and security of your IT infrastructure are strengthened by our backup, recovery, and security services.


desktop amc
Desktop

Desktop AMC Service

Our expertise encompasses the resolution of all motherboard issues related to desktop computers, encompassing tasks such as SMPS replacement and addressing heating problems.

laptop amc
Laptop

Laptop AMC Service

Whether you require a laptop screen replacement, motherboard repair, charger point repair, or keyboard replacement, we have the expertise to handle it all.

Virus Guard
Virus Guard

Virus Removal

If annoying popups or data loss troubles you, premium assistance is at your disposal to aid you in virus removal.


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RAM

Memory Upgrade

We help you select and upgrade to the appropriate RAM frequency for your installation requirements, addressing any performance-related concerns you might have.


printer
Printer

Printer Service

We offer assistance with the setup and demonstration of your newly acquired printer or external device.



Hardware
Hardware

Hardware Upgrade

We specialize in offering genuine computer hardware accessories and original replacement parts that are supported by warranties.



Annual Maintenance Contract

Features of Annual Maintenance Contract Services

  • support-icon

    Hardware Support

    Our Hardware Support AMC provides comprehensive assistance for all your hardware needs, including computers, laptops, printers, and other devices. Our specialized service ensures that your hardware receives regular maintenance and prompt issue resolution. With a dedicated team of experts, you can trust that your equipment will stay in optimal condition, allowing you to focus on your work without concerns about hardware disruptions.


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    Onsite Engineers Visit

    Our Onsite Engineers Visit AMC provides seamless technical support at your location. Skilled and experienced engineers conduct regular visits to address hardware and software issues, ensuring optimal functioning of computers, laptops, printers, and other devices. This proactive maintenance approach prevents workflow disruptions and ensures reliable and efficient IT infrastructure. With responsive and reliable support, you can focus on your core business activities, knowing that technical challenges will be promptly and professionally resolved.

  • contract icon

    Remote & Phone Support

    Our Remote & Phone Support AMC provides comprehensive technical assistance without the need for physical visits. Skilled support teams are available via phone or remote access to efficiently resolve hardware and software issues in real-time. Whether it's computer malfunctions, network problems, or software errors, our dedicated team guides you through the problem-solving process. Immediate access to knowledgeable technicians ensures prompt solutions, and on-site visits can be scheduled if required. The AMC ensures reliable assistance, keeping your IT infrastructure running smoothly and minimizing disruptions to your operations, providing convenient and efficient technical help throughout the contract.

  • software installation

    Software Installation

    Our Software Installation AMC offers hassle-free and reliable support for all your software needs. Skilled technicians handle seamless setup and configuration of software on your devices, allowing you to focus on your work without technical worries. From operating systems to productivity and security applications, we ensure efficient handling of the process. Our dedicated support team promptly assists with any software-related issues during the contract, ensuring a smooth and efficient software experience while keeping your IT systems running smoothly.

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    Antivirus Solutions

    The Antivirus Solutions AMC offers continuous and comprehensive protection for your computer systems against various forms of malware. It ensures that your antivirus software remains up-to-date with regular updates and upgrades, safeguarding your devices from emerging threats. Skilled technicians monitor and promptly address any issues, providing peace of mind and minimizing cybersecurity risks. With this service, you can focus on your work without worrying about potential security issues.


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AMC

The importance of having a Computer AMC service or provider

Computer AMC service is essential for maintaining the smooth functioning of your computer systems. It provides regular maintenance, support, and upgrades, ensuring optimal performance and preventing unexpected breakdowns. Skilled technicians promptly handle hardware and software issues, minimizing downtime and allowing uninterrupted business operations. AMC services also include security measures like antivirus updates, protecting your systems from evolving threats. With continuous monitoring and quick response, an AMC service offers peace of mind, enabling you to focus on your core business activities while your IT infrastructure remains in capable hands.

FAQ

Rest assured, your valuable personal data is of utmost importance to us. We understand the significance of data, whether it's documents, videos, pictures, or official information. Before commencing any laptop testing or repair work, we take the the safety measure of creating a backup of your data, whether on a hard disk, CD, or pendrive. This approach ensures peace of mind for both you and us. Once the repair is successfully completed, we will restore the data back to your laptop.
Our skilled computer engineer specializes in replacing cracked or damaged laptop screens. Opting for screen repair can be a cost-effective alternative to purchasing a brand new laptop. Feel free to reach out to us for screen repair services, as we maintain a stock of screens for major laptop brands.
Rest assured about the pricing. We charge reasonably for repairs. For software-related issues, we often attempt remote solutions, ensuring a more cost-effective approach. For hardware concerns, we first diagnose the issue and then provide you with a cost estimate for the repair.
We provide a personalized service exclusively for you in Colombo. You can have a direct conversation with our technician, allowing you to explain your situation in depth. Our repair process is swift, and the entire service is conducted in-house; we do not need to send your faulty laptop to an external location. This means that we aim to repair your laptop on the very same day you contact us. Unlike branded street stores that may require you to wait for 5-6 days, we prioritize efficiency and prompt service.
Even though we try to fix most problems immediately, some may need to be thoroughly assessed and fixed over the course of two to three days. During this time, we'll come get your laptop, run a thorough diagnostic test on it, and then give it back to you right away if everything checks out.

We work hard to reduce any inconvenience because we recognize how important having a laptop is, particularly for work and other important tasks.