One contract. Zero IT headaches.
Wiretree (Pvt) Ltd runs annual maintenance contracts for computers, laptops, and printers across Sri Lanka. Think of it as insurance for your IT — regular preventive checkups catch problems before they take your office down, and when something does break, our engineers already know your setup.
Our Pro package adds dedicated support and proactive monitoring for the full contract year. And here's something most providers won't tell you upfront: we never replace a component without your explicit sign-off. No surprise bills, ever. Corporate clients get subscription rates that beat pay-per-repair pricing by a wide margin.
Scheduled Maintenance Services
Most IT disasters don't announce themselves. A failing hard drive, an overheating power supply, a router running outdated firmware — these problems build quietly until the day everything stops. Our scheduled checkups catch them early.
An Annual Maintenance Contract is an agreement between a maintenance provider and your business, covering all IT equipment — printers, desktops, laptops, network gear, the lot. Regular preventive visits mean fewer emergencies, less downtime, and a reputation for reliability your clients will notice.
How we compare to other AMC providers in Sri Lanka
Every AMC client gets a dedicated account manager — one person who knows your setup, tracks your requests, coordinates engineer visits, and handles billing. No ticket queues, no explaining your problem five times to five different people.
Your account manager also works with you on what's next: infrastructure upgrades, cost-cutting tech swaps, capacity planning. We'd rather help you spend less on IT over time than bill you more. That's how partnerships last.
- Same-day service dispatch for contract clients
- Single point of contact — your dedicated account manager
- Quarterly in-person review meetings
What Your Computer AMC Covers
Ten years in this industry buys you two things: experience and connections. Our relationships with distributors and wholesalers across Sri Lanka mean parts arrive fast — often same-day for common components. We serve businesses of every scale, from five-machine offices to multi-floor corporate networks, with hardware, software, and network maintenance plus continuous monitoring, professional troubleshooting, and backup, recovery, and security services baked in.
Desktop AMC Service
Motherboard faults, SMPS replacement, overheating fixes — desktop problems that would sideline your team for days get resolved under contract, usually on the first visit.
Laptop AMC Service
Screen replacements, motherboard repairs, charging port fixes, keyboard swaps — we stock parts for all major brands and handle everything in-house.
Virus Removal
Popups everywhere? Files disappearing? Machine crawling? We clean the infection, recover what's recoverable, and lock things down so it doesn't happen twice.
Memory Upgrade
Wrong RAM frequency wastes money and performance. We match the right modules to your board, install them, and verify the speed gain before we leave.
Printer Service
New printer setup, driver configuration, network sharing, and staff walkthroughs — plus ongoing maintenance so print queues never pile up at month-end.
Hardware Upgrade
Genuine accessories and original replacement parts, every one backed by warranty. No grey-market components, no compatibility gambles.
What's Included in Every Wiretree AMC
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Hardware Support
Full coverage for computers, laptops, printers, and peripherals. Regular maintenance visits keep equipment in shape; when something fails anyway, resolution is fast because our engineers already know your hardware inventory. You work — we worry about the machines.
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Onsite Engineer Visits
Experienced engineers come to your office on a regular schedule, handling hardware and software issues before they interrupt anyone's workday. Proactive visits mean your IT infrastructure stays reliable — and when urgent problems crop up between visits, we dispatch fast.
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Remote & Phone Support
Plenty of problems don't need a site visit. Our support team resolves software errors, network hiccups, and configuration issues over the phone or via secure remote access — in real time, while you watch. If the issue turns out to need hands-on work, we schedule an onsite visit immediately. Either way, you're never stuck waiting.
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Software Installation
Operating systems, productivity suites, security tools — our technicians handle setup and configuration end to end. Licensing questions, version conflicts, migration from old machines: sorted. And if software misbehaves mid-contract, support is a phone call away.
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Antivirus Solutions
Threats evolve weekly; your protection should too. We keep antivirus software current across every machine under contract, monitor for infections, and respond the moment something slips through. One less thing on your plate, one less way for a bad day to start.
Why your business needs a Computer AMC provider
Do the maths on your last IT emergency. The repair bill was probably the smallest cost — the real damage was staff sitting idle, deadlines slipping, maybe a client noticing. An AMC flips that equation: regular maintenance, priority support, and security updates for a fixed annual fee you can actually budget for.
Skilled technicians handle hardware and software issues before they escalate. Antivirus stays current without anyone remembering to update it. And when the unexpected happens anyway, you're first in the queue — not calling around Colombo hoping someone can look at your server this week.
Computer AMC — Frequently Asked Questions
We know how much a dead laptop disrupts work, so minimising your downtime is always the priority.
Ready to stop firefighting IT problems?
Get a custom AMC quote for your business — free assessment, no obligation.